Help
Questions, answered.
Do you deliver outside Abuja?
Yes — we deliver nationwide through our delivery partners. The delivery fee depends on your location and is confirmed with you before your order is sent out.
Can I pick up in person?
Yes, pick-up is free at New Banex Plaza, Wuse 2, Abuja. When you get to First Bank, call us for pick-up.
How do I pay?
Online orders are paid securely through Paystack (card, bank transfer or USSD). Your order is only confirmed once Paystack confirms the payment with us.
What do “Open Box” and “UK Used” mean?
Open Box means the device has been unboxed but is presented in very clean condition. UK Used means a pre-owned device sourced from the UK. We state the details we know — like battery health — on each listing. Ask us for real photos anytime.
Do products come with a warranty?
Where a listing includes a warranty (for example, 2 weeks on some MacBooks), it's shown on the product page. If you don't see one, ask us before you buy.
Can I swap my old phone or laptop?
Yes. Send us the details on WhatsApp for a valuation, then pay the difference on your upgrade.
How do I track my order?
You'll get an email with a link to your order after payment. If you signed in with Google, all your orders are in My account.
You changed your name from Lugo Connect?
Yes — Lugo Connect is now Apple Mike International Limited, a CAC-registered company. Same team, same lines, and all existing orders and warranties remain valid.
Still stuck? Message us on WhatsApp or call 0703 071 8600.